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Delivery Policy

SoloPlay (“SOLO”), operated by Specialized Piano Store FZE (“SPS”), is committed to providing excellent customer service and ensuring a smooth delivery and shipping process. If you have any further questions or require clarification on our policies, please do not hesitate to contact our customer service team.
NEW MUSICAL INSTRUMENTS:
Standard Delivery Estimates: We strive to deliver new musical instruments within 3-5 Business Days within the UAE. Our dedicated logistics team works diligently to process and dispatch orders promptly. Please note that delivery times may vary depending on factors such as product availability, shipping restrictions, and unforeseen circumstances.
Fast Shipping: For customers who require expedited shipping, we offer fast shipping options at an additional cost. Contact our sales team at sales@sps-ae.com to discuss the available expedited shipping services and associated charges.
Delivery Method: Our standard delivery method is door-to-door ground floor level delivery. However, certain address or location limitations, as well as local laws, may affect the delivery process. In such cases, our experienced delivery team will make alternative arrangements to ensure a successful delivery. Rest assured, we strive to deliver your musical instrument safely and securely to your desired location.
Ordering new musical instruments for GCC countries (outside UAE):
We understand that customers outside the UAE may also wish to purchase our high-quality musical instruments. To facilitate this, we offer delivery services to GCC countries. For customers based in GCC countries, kindly contact our sales team at sales@sps-ae.com before placing an order online. They will provide you with specific delivery instructions, country-specific requirements, and any additional charges that may apply.
PRE-ORDER MUSICAL INSTRUMENTS:
Some of our musical instruments may be available for pre-order. Pre-ordering allows you to secure an instrument before it becomes officially available. Delivery timeframes for pre-order musical instruments may vary based on factors such as manufacturing processes and product availability. To obtain estimated delivery dates and further information on pre-order instruments, please reach out to our sales team at sales@sps-ae.com. They will be happy to assist you with your pre-order inquiry.
USED MUSICAL INSTRUMENTS:
Local Pickup: Our used musical instruments are available for local pickup. If you prefer to collect your instrument personally, please coordinate with our sales team to arrange a suitable pickup time and location.
Delivery: We understand that not all customers may be able to visit our store for pickup. For your convenience, we offer delivery services for used musical instruments. Our delivery team will ensure that your instrument is safely transported to your desired location. Additional charges may apply for delivery services. Please contact our sales team at sales@sps-ae.com to discuss delivery options and associated charges.
We prioritize providing a smooth and timely delivery experience for our customers. However, please note that delivery estimates are approximate and subject to various factors. These factors may include product availability, shipping regulations, customs clearance procedures, and unforeseen circumstances beyond our control. Rest assured, we will keep you informed of any delays or changes to your delivery schedule.
If you have any further inquiries or specific delivery-related questions, our dedicated customer service team is here to assist you. Please feel free to reach out to us at any time.
SoloPlay by Specialized Piano Store FZE

United Arab Emirates
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