Privacy Policy

At SoloPlay (“SOLO”), operated by Specialized Piano Store FZE (“SPS”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website https://www.sps-ae.com and/or https://www.soloplay.ae (the “Site”). By accessing or using the Site, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: When you use the Site, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and billing address. We collect this information when you register an account, place an order, or contact us for support or inquiries.
1.2 Usage Data: We may also collect non-personal information about your use of the Site, such as your IP address, browser type, operating system, and the pages you visit. This information is collected automatically through the use of cookies and similar tracking technologies.
2. Use of Information
2.1 Personal Information: We use your personal information to provide the services and products you request, process your orders, communicate with you, and improve your overall experience on the Site. We may also use your information to send you promotional materials or special offers unless you opt out of receiving such communications.
2.2 Usage Data: We use usage data to analyze trends, administer the Site, track users’ movements, and gather demographic information for aggregate use. This helps us improve the Site’s functionality, tailor our content to users’ preferences, and enhance our overall service.
3. Disclosure of Information
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating the Site, processing payments, delivering orders, or providing other services on our behalf. These service providers are contractually obligated to protect your information and only use it for the purposes specified by us.
3.2 Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on the Site if such a transfer occurs.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
You have the right to access, update, correct, or delete your personal information at any time. You may also opt out of receiving promotional communications from us by following the instructions provided in the communication or contacting us directly.
6. External Links
The Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of those sites before providing any personal information.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a prominent notice on the Site. Your continued use of the Site after any changes indicates your acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.
By using the Site, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.
SoloPlay by Specialized Piano Store FZE
United Arab Emirates
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